Shipping and Delivery Policy for AdFlux Agency
Last Updated: July 23, 2024
At AdFlux Agency, we are committed to delivering our digital marketing services efficiently and effectively. This Shipping and Delivery Policy outlines our guidelines for service delivery and project timelines.
- Digital Service Delivery
1.1 Service Commencement:
- Upon confirmation of your order and receipt of payment, we will initiate your requested services within 2 business days.
- You will receive a confirmation email with details about your order and expected delivery timeline.
1.2 Project Timelines:
- Each service has an estimated delivery time, which will be communicated to you at the time of order placement.
- Actual delivery times may vary based on the complexity of the project and current workload.
1.3 Delivery Methods:
- All deliverables will be provided electronically via email or through our secure client portal.
- Large files may be shared via secure file transfer services.
- Ongoing Services
2.1 For subscription-based services:
- Initial setup will be completed within 5 business days of subscription activation.
- Ongoing services will be delivered according to the agreed-upon schedule (e.g., weekly reports, monthly analytics).
- Rush Orders
3.1 Availability:
- Rush orders may be available for certain services at an additional cost.
- Please contact our support team to inquire about rush order availability and pricing.
- Delays and Issues
4.1 Communication:
- In the event of any delays or issues affecting your service delivery, we will notify you promptly via email.
- We will provide an updated estimated delivery time and the reason for the delay.
4.2 Force Majeure:
- AdFlux Agency is not responsible for delays caused by events outside of our control (e.g., natural disasters, widespread internet outages).
- Client Responsibilities
5.1 Information Provision:
- Timely delivery of our services depends on your prompt provision of necessary information, feedback, and approvals.
- Delays in client responses may result in corresponding delays in service delivery.
- Delivery Confirmation
6.1 Upon delivery of services or completion of a project phase:
- We will send a delivery confirmation email.
- Please review the delivered work and notify us of any issues within 7 days.
- Revisions and Adjustments
7.1 Revision Requests:
- The number of included revisions varies by service and will be specified in your service agreement.
- Additional revisions may be available at an extra cost.
- Physical Products (if applicable)
8.1 Shipping:
- If any physical products are involved (e.g., promotional materials), shipping will be handled by a reputable courier service.
- Shipping costs and estimated delivery times will be provided at checkout.
- Changes to This Policy
We may update our Shipping and Delivery Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
- Contact Us
If you have any questions about this Shipping and Delivery Policy, please contact us:
Email: [email protected]
Website: www.adfluxagency.com